eb777's Privacy Policy

1. Introduction

eb777 ("we", "our" or "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and take full responsibility for keeping your personal information secure.

This privacy policy ("Policy") explains how eb777 collects, uses, discloses, and keeps secure your personal information when you use the eb777 website (https://eb777.lat) and related services.

By continuing to use our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

2. What Information We Collect

eb777 collects various types of information to operate its services smoothly and provide users with the best experience. Details are set out below.

2.1 Information Collected at Registration

When you create an account on eb777, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Preferred username and password
• Country and division of residence

2.2 Identity Verification Information (KYC)

To ensure security and prevent fraud, eb777 follows a Know Your Customer (KYC) process. The following information may be required during this process:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method
• Other required verification documents

2.3 Financial Transaction Information

During deposits and withdrawals, we store transaction-related information such as transaction amount, date, method (bKash, Nagad, Rocket, bank transfer), and transaction ID. We do not store any full bank card numbers or complete payment credentials.

2.4 Usage Data (Collected Automatically)

When you use eb777, our system automatically collects certain technical information:

• IP address and geographic location (at country/division level)
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Page visits, time spent, and navigation patterns
• Referral URL (where you came from before arriving at our site)
• Gaming activity logs

3. How Collected Information Is Used

eb777 uses collected information only for legitimate purposes. We use your information for the following reasons:

3.1 Account Management

• Creating and managing your account
• Verifying identity and preventing fraud
• Processing financial transactions (deposits and withdrawals)
• Providing bonuses and rewards

3.2 Service Improvement

• Analyzing and improving our platform's performance
• Introducing new games and features
• Personalizing the user experience
• Resolving technical issues

3.3 Communication

• Sending notifications related to transactions and your account
• Providing customer support (24/7 live chat and email)
• Informing you of important policy changes
• Sending promotional offers with your consent

3.4 Legal Obligations

To comply with applicable laws and regulations, to prevent fraud and money laundering, and to ensure responsible gaming, we store and process the necessary information.

4. Sharing Information with Third Parties

eb777 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in a limited way in the following cases:

• Payment processing services: The necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Technology service providers: Contracted companies providing hosting, cybersecurity, and analytics services, who are required to follow our privacy standards.
• Game providers: The necessary session data is shared with game studios to operate games, but no personally identifiable information.
• Law enforcement authorities: Information may be shared with government authorities pursuant to a court order or legal obligation.
• Fraud prevention: The necessary information may be shared with relevant investigative agencies to prevent money laundering and fraud.

5. Cookies and Tracking Technologies

eb777 uses cookies and similar tracking technologies to improve the user experience and ensure the proper functioning of our platform.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, security verification, and basic site functionality.
• Functional cookies: Used to remember your preferences (language, display settings).
• Analytics cookies: Used to analyze our site's performance and user behavior.
• Security cookies: Used to detect and prevent fraudulent activity.

5.2 Managing Cookies

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important features of eb777 to not work properly, such as maintaining your login session.

6. Security Measures for Data Protection

eb777 uses industry-standard technology and processes to keep your personal information secure. Our security framework consists of the following elements:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: Sensitive information is stored in encrypted form.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Firewall and DDoS Protection: Prevention of unauthorized access.
• Regular Security Audits: Routine security testing by third-party experts.
• Employee Training: Strict training for all staff on data protection.
• Access Controls: Only authorized personnel can view the necessary data.

7. Data Retention Period

eb777 stores your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For the duration the account is active and for at least five years after it is closed (legal requirement).
• Financial transaction records: For a minimum of seven years (in accordance with financial regulatory rules).
• KYC documents: For as long as required to meet legal obligations.
• Gaming logs: For a defined period for security and dispute resolution purposes.
• Communication records: Customer support correspondence for up to three years.

Once the necessary period has ended, we securely delete your information or anonymize it so that you can no longer be identified.

8. Your Rights Regarding Your Information

As a user of eb777, you have the following rights over your own personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that your information be deleted (limited by legal obligations).
• Right to restrict processing: In certain circumstances, you may request that the use of your information be limited.
• Right to data portability: You may request a copy of your information in a convenient format.
• Right to object: You may object to the processing of your information for specific purposes.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, contact our customer support team via 24/7 live chat or at [email protected].

9. Protection of Minors

eb777 is a platform for those aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we find that a minor has created an account using false information, we will immediately close that account and delete all related data.

10. Changes to the Privacy Policy

eb777 reserves the right to update or change this Privacy Policy at any time. For important changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address.
• Inform you of the changes when you log in to the platform.

If you continue to use eb777 after the changes, you will be considered to have agreed to the updated Privacy Policy. We recommend that you review this policy regularly.

11. Contact & Complaints

If you have any questions, concerns or complaints about this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: 24/7 Bengali Live Chat Support
• Response Time: We try to respond to all data-related requests as quickly as possible.

We are committed to protecting your privacy and take all requests seriously. Your information is always safe with eb777.